Refund and Returns Policy

This Refund & Return Policy (“Policy”) governs the refund and return process for artwork purchased on the Roundsq.co website (“Site”) from artists using the Roundsquare marketplace (“Services”). By using our Site and Services, you agree to comply with this Policy. If you do not agree with any part of this Policy, you may not use our Site or Services.

  1. Refund Policy

1.1 General Policy: As an art marketplace, Roundsquare facilitates transactions between buyers and artists. The refund policy for artwork purchases is determined by the individual artist. It is the responsibility of the buyer to review and understand the artist’s refund policy before making a purchase.

1.2 Artist Refund Policies: Each artist on our platform may have different refund policies. Some artists may offer full refunds, while others may offer partial refunds or exchanges. The artist’s refund policy will be clearly stated on the artwork listing page. Please review the artist’s refund policy carefully before making a purchase.

1.3 Requesting a Refund: If you would like to request a refund for artwork purchased on our platform, you must contact the artist directly according to their specified contact information. The artist will handle the refund process based on their refund policy.

  1. Return Policy

2.1 General Policy: Returns of artwork are subject to the individual artist’s return policy. It is the responsibility of the buyer to review and understand the artist’s return policy before making a purchase.

2.2 Artist Return Policies: Each artist on our platform may have different return policies. Some artists may accept returns within a specified timeframe, while others may not accept returns at all. The artist’s return policy will be clearly stated on the artwork listing page. Please review the artist’s return policy carefully before making a purchase.

2.3 Initiating a Return: If you would like to initiate a return of artwork purchased on our platform, you must contact the artist directly according to their specified contact information. The artist will provide instructions on the return process based on their return policy.

  1. Disputes and Resolutions

3.1 Buyer-Artist Communication: In the event of a refund or return request, we encourage open communication and cooperation between buyers and artists to resolve any issues or disputes. It is recommended that both parties engage in a respectful and timely manner to reach a mutually agreed-upon resolution.

3.2 Roundsquare Mediation: If a dispute arises between a buyer and an artist that cannot be resolved through direct communication, Roundsquare may, at its sole discretion, mediate the dispute to facilitate a resolution. However, Roundsquare is not responsible for any agreements or resolutions reached between buyers and artists.

  1. Modifications to the Policy

We reserve the right to modify or update this Policy at any time without prior notice. The updated Policy will be effective upon posting on the Site. Your continued use of the Site or Services after the posting of any changes constitutes your acceptance of the modified Policy.

If you have any questions or concerns about this Policy, please contact us at info@roundsq.co.